Refund and Dispute Policy

Refund Policy:

We aim to provide a satisfactory experience to all our subscribers. Please review our refund policy below:

• Eligibility for Refunds: Full refunds are issued to subscribers who are unable to access our data channel after subscribing. Our educational content and past analysed data are instantly available upon joining the channel which represents part of the service delivery. As a result, subscribers who have been successfully added to our channel are eligible for a 50% refund.  

• Refunds for Promotions or Discounts: Refunds for subscriptions purchased under promotional offers, discounts, or bundled packages will be provided based on the terms of the promotion. Any promotional benefits received during the subscription will affect the refund amount.

• Refund Requests: To request a refund, subscribers must contact our customer support team via email, or through the designated communication channels provided by our service. Refund requests must include the reason for the refund and any supporting documentation if applicable.

• Refund Processing: Upon receipt of a refund request, our team will review it based on the eligibility criteria. Refunds, if approved, will be processed using the original payment method within a specified timeframe. The processing time might vary depending on the payment provider and other factors.

Dispute Policy:

We strive to address any concerns or disputes raised by our subscribers in a fair and timely manner. Please refer to our dispute policy below:

• Dispute Resolution Process: In the event of a dispute regarding billing, subscription services, or any other matter related to our service, subscribers are encouraged to contact our customer support team promptly. We will make every effort to resolve the issue as quickly as possible.

• Documentation and Communication: Subscribers are encouraged to provide any relevant documentation or information supporting their dispute. Clear and concise communication regarding the nature of the dispute will facilitate a smoother resolution process.

• Timely Resolution: We aim to resolve disputes within a reasonable timeframe. However, complex issues might require additional time for thorough investigation and resolution. Updates regarding the progress of the dispute resolution will be communicated to the subscriber.

Our goal is to ensure a positive experience for all our subscribers, and we take any disputes or concerns seriously.